This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legislation standards and regulations relevant to the childrens services industry

Knowledge of process for engaging stakeholders in the planning and consultation stages of quality assurance

Knowledge of systems to support the quality assurance process including government and non government consultants resources and personnel

Best practice principles and emerging trends in service delivery area

Quality assurance standards and practices

Systemic approaches to developing work plans including the development of objectives and performance criteria

Compliance requirements for regulations within the childrens service industry

Currency of knowledge about regulations quality assurance standards and legislation

Systems to monitor and ensure compliance with regulatory requirements by all staff as required

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate understanding of quality assurance processes

Locate and interpret regulations quality assurance standards and complex legislation

Disseminate information about compliance requirements in a manner that is comprehensible accurate for staff to implement strategies to meet compliance requirements

Analyse information about compliance and non compliance and report on this to relevant people

Coordinate a self assessment process at an organisation level

Maintain knowledge of best practice

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

goal setting

communication

ability to develop policy

evaluation and review

consultation

report writing

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to a relevant workplace or appropriately simulated environment where assessment may take place

Method of assessment may include

Observation

Written assessment

Case studies

Evidence of materials developed in the workplace

Questioning

Documentationwritten reports

Standards and regulations may include but are not limited to:

Documentation may include but is not limited to:

Stakeholders may include but are not limited to: